We aim to dispatch all orders within 2 working days of receiving them but some may take longer as we hand check every watch before shipping.
You should receive your watches in 6-20 days. If you still have not received your N:U order after this time, please contact us with your order number and we'll help you track it.
Returns & exchange
All sales are final and we do not accept returns or exchanges.
Your 'Not the Usual' watch is guaranteed for one year against manufacturing defects. This guarantee is valid from the date of purchase and is only valid with the original proof of purchase.
Please note that this guarantee does not cover normal wear and tear of the watch, or damage caused by accident or maltreatment. Batteries, straps, bracelets, and plating finish are subject to normal wear and tear and are not covered under this guarantee.
If you have a manufacturing defect, please contact us via email at firstname.lastname@example.org with proof of purchase and a photo of the defect.